Privacy Policy

Eau Claire Athletic Club (ECAC)
Calgary, Alberta, Canada
Effective Date: Nov 26, 2024
Last Updated: Nov 26, 2024

At Eau Claire Athletic Club (ECAC), we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in accordance with the laws and regulations of Alberta, including the Personal Information Protection Act (PIPA).

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1. Information We Collect

We may collect the following types of personal information:

• Membership Information: Name, address, email, phone number, date of birth, and emergency contact details.
• Payment Information: Credit card or banking information for membership fees, purchases and other transactions.
• Health and Fitness Information: Voluntarily provided details such as fitness goals, medical conditions or preferences to tailor services.
• Usage Data: Data related to your use of club facilities, attendance, participation in events and online interactions (e.g., booking systems or our website).
• Video Surveillance: For security purposes, ECAC premises may have video surveillance in common areas.

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2. How We Use Your Information

We use your personal information for the following purposes:

• To process membership applications and maintain your membership.
• To provide and personalize club services, including fitness, dining and wellness offerings.
• To communicate updates, events and promotions related to ECAC.
• For billing, payment processing and accounting purposes.
• To ensure safety, security and the integrity of our facilities.
• To comply with legal and regulatory obligations.

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3. Disclosure of Personal Information

We do not sell or share your personal information with third parties for marketing purposes. However, we may disclose information:

• To service providers (e.g., payment processors, software providers) who assist in our operations.
• When required by law, regulation, or legal process.
• To protect the safety and security of members, staff, or the public.

All third parties are bound by confidentiality agreements and are required to handle your information in compliance with PIPA.

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4. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy or as required by law. When no longer needed, we securely destroy the information.

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5. Security of Your Information

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure. These measures include encryption, access controls, and secure storage systems.

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6. Your Rights

As an Alberta resident, you have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you.
• Correction: Request corrections to inaccurate or incomplete information.
• Withdrawal of Consent: Withdraw your consent for specific uses of your information, subject to legal or contractual obligations. To exercise these rights, please contact us via email at onboarding@ecathleticclub.ca.

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7. Cookies and Online Tracking

If you use ECAC’s website or online booking systems, we may use cookies and similar technologies to enhance your experience. You can manage your cookie preferences through your browser settings.

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8. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website or communicated via email. Your continued use of ECAC services indicates acceptance of the revised policy.

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9. Contact Us

If you have questions or concerns about this Privacy Policy or our handling of your personal information, please contact us at onboarding@ecathleticclub.ca.

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By becoming a member of Eau Claire Athletic Club, you consent to the collection, use, and disclosure of your personal information as outlined in this policy.